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FAQ

1. Content questions
2. Subscription/purchase questions
3. Access questions
4. Technical questions
5. Customer Services

1 Content questions

1.1 What is Oxford History of Western Music?

The Oxford History of Western Music presents Richard Taruskin’s unmatched narrative account of the evolution of Western classical music online for the very first time. The full text from the five-volume 2009 paperback edition has been reproduced, as have notes, bibliographies, and further readings for each of the 69 chapters. numerous illustrations, and 1,800 musical examples.

1.2 What functionality does the Oxford History of Western Music online offer?

The Oxford History of Western Music was published in paperback in five volumes in 2009; this online version offers the convenience of desktop access to the full text. You can search and browse the complete text for easy navigation. Content and searches can be saved by signing up for a personal account once logged on and citations can be saved and automatically exported to ProCite™, Endnote™, Reference Manager™ , RefWorks™ and Zotero™.  Additionally, Oxford History of Western Music online features 1,700 editorially chosen deep links to relevant entries in Grove Music Online. For instance, reading about the English composer Henry Purcell in Taruskin’s work, a user with access to Grove Music Online at Oxford Music Online will be able to click through to the Grove article for further information.

1.3 Are all images from the print set included online?

We have made every effort to include all images where copyright allows. The display of images online is subject to a different set of copyright regulations than those that apply to print publication. We have included any illustrations where we own the copyright or which have no copyright restrictions and have also obtained permission to display all or nearly all other images online.

1.4 How often is Oxford History of Western Music online updated?

Oxford University Press will correct any errors brought to our attention on an ongoing basis. Oxford University Press will not, however, maintain an active update schedule.

1.5 How do I submit a comment or correction?

If you have any general or specific comments on the content of the site or find a cross-reference link that is not working properly, please send an email to our Customer Service team. When providing a comment about a specific page, please provide as much detail as possible and include the URL of the page being referred to by copying and pasting the URL from your browser's address box into your message.

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2 Subscription/purchase questions

2.1 How do I purchase Oxford History of Western Music online?

The Oxford History of Western Music is available for institutions and individuals worldwide.  Visit How to Order, or Contact us for further information.

 

 

2.2 Is it possible to have a free trial?

Free 30-day trials are available to libraries and institutions considering purchase. If you are an individual and would like to try out the site, find out if your library or organization already has access or is interested in a free trial. Librarians and administrators can sign up for a trial from here.

2.3 Are discounts available to consortia and consortia members?

Special pricing is available for library consortia. For further details, please get in touch with your consortia manager or contact us.

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3 Access questions

3.1 I cannot access Oxford History of Western Music online.

Suggestions for Library administrators:

  1. Please verify that you have submitted your library's signed access agreement to OUP. All new subscriptions require a signed license agreement on file that has been verified prior to activating service.
  2. Please check that OUP has your library's most current IP address information on file. Administrators can verify account details from Subscriber Services. You will need an administrative login. If you have lost or forgotten your administrative password, please contact us.
  3. If your library's IP information has changed, please contact us to report the new address(es) or to update IP information currently registered.
  4. Your library's access may have expired or been placed on hold if OUP has not received your subscription payment or if your free trial has expired. It is customary for OUP to contact subscribers before a renewal/anniversary date or trial expiration. For further assistance, please contact our customer service team during business hours.

Suggestions for Individual subscribers:

You have entered an incorrect username or password or no longer have an active subscription. Please contact us.

3.2 Is remote access available?

Remote or off-site access is available to all libraries and institutions with access at no additional cost. For further assistance setting up remote access, please contact us.

3.3 Is library card access available?

Libraries have the option to allow patrons to access the site using their library barcode. Please have your librarian or administrator contact us for further details on setting up library card access.

3.4 I have forgotten my username and password.

If you are using access information provided by your library, please contact your librarian or administrator for library access information. Individual subscribers click here to change or be reminded of your login.

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4 Technical questions

4.1 With which browsers is the Oxford History of Western Music online compatible?

The site should be accessible to general users using most current and many legacy browsers. Oxford History of Western Music online is specifically tested and designed for correct display and function on the following browsers:

  • IE8
  • IE7
  • Firefox 3
  • Firefox 2
  • Safari 3

Pages will also display on other browsers. Please feel free to contact us if you have a specific browser or platform question.

4.2 Is the site accessible to visually impaired users?

The site is designed to meet Priority 1 and 2 of the Web 3 Content Accessibility Guidelines 1.0. Compliance with each of these guidelines has also been documented and reviewed during the visual design build phase.

4.3 Does Oxford History of Western Music online support federated searching?

Yes; the site can currently be accessed by federated search software via HTTP request and supports the METHOD="GET" which sends the request using the following base URL: http://www.oxfordwesternmusic.com/search?q=X (X standing here for your search term). Multiple search terms should separated with the .+. sign.

For example: if search query contains the terms musical examples, use: text=musical+examples

4.4 What are the See Also links at the end of the Table of Contents?

For users that also have access to Grove Music Online at Oxford Music Online, Taruskin’s text is accompanied by editorially selected links to relevant articles in Grove. The selection of links follows the course of Taruskin’s narrative through each era of Western music. Links to Grove Music Online are listed under the See Also headings that are found in the left-hand navigation bar.

For instance, reading about Mozart’s symphonies in Taruskin's work, a user with access to Grove Music Online will be able to click through to the biography of Mozart, an article on the symphony in the 18th century, and an overview of the classical style on Grove Music Online for further information.

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5 Customer Services

5.1 Are usage statistics available?

Usage statistics are available on a monthly basis to subscribing institutions and library consortia.

5.2 How do I access my institution's statistics?

Please visit Customer Services. Your administrative login will be required. If you have lost or forgotten your administrative login, please contact us.

5.3 Can I add our institutional logo on the Oxford History of Western Music online site?

Your logo can be displayed to users of your account on appropriate screens within an Oxford online product site. You may also use a "Logo Link" option to activate a hyperlink from your logo image to a specified destination address (e.g. to your library, department or institution home page). To add your logo, use your administrator username and password to log in to our account management system and follow the instructions.

5.4 Are there MARC Records available?

MARC records are available for download from the MARC Records page.

5.5 How can I view or edit MARC records downloaded from Oxford History of Western Music online?

To view or edit our MARC records you will need software which supports MARC21 format, such as MarcEdit, which is free to download at http://oregonstate.edu/~reeset/marcedit/html/.

5.6 Contact details for Oxford History of Western Music online inquiries?

Customers in North and South America Customer Support:

Online Subscriptions
Oxford University Press
198 Madison Avenue
New York, NY 10016 USA
Tel: 1 800 334 4249 ext 6484 (Monday-Friday, 9am-5pm EST)
Fax: 1 212 726 6476
Email: oxfordonline@oup.com

Customers Outside North and South America

Online Products
Oxford University Press
Great Clarendon Street
Oxford OX2 6DP UK
Tel:+44 (0) 1865 353705 (Monday-Friday, 9am-5pm GMT)
Fax: +44 (0) 1865 353308
Email: onlinesubscriptions@oup.com

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